At Novum & Binn, we strive to provide a seamless shopping experience. If you’re not satisfied with your purchase or if there’s an issue with the product, our Returns and Refund Policy is here to assist you.
How to Return an Item
To return your item(s) for a refund, please follow these steps:
1. Ensure the item is in its original condition (used books must be returned in the same condition as received).
2. Return the item within 30 days of receiving it.
3. Include a copy of your order receipt or, if unavailable, provide your name, address, and order number in the package.
4. Use the prepaid return label provided with your order to send the package to:
Novum & Binn Online Returns
100 Borough High Street
London SE1 1LB
United Kingdom
Important Notes for Returns
• Free Return Shipping: We provide a prepaid return label for all returns, at no additional cost to you.
• Exchanges: We currently do not offer exchanges. If you require a replacement, please place a new order.
• Damaged or Incorrect Items: If your item arrives damaged or incorrect, contact us at [email protected] or +442032875937 before returning it, so we can assist you promptly.
Refunds
• Refunds are processed within 7 days of receiving the returned item.
• Refunds will be issued to the original payment method.
• If you do not see the refund after 7 days, please contact us for assistance at [email protected] or +442032875937.
Frequently Asked Questions
Question: Can I change my delivery address after placing an order?
Answer: Yes, you can. Please contact us as soon as possible after placing your order to update the delivery address.
Question: Do you accept returns for used items?
Answer: Yes, we accept returns for both new and used books, provided they are returned in the same condition as received.
Question: Who pays for return shipping?
Answer: We cover the cost of return shipping and provide a prepaid return label with every order.
Contact Us
If you have any questions or need help with your return, please reach out to us. We’re happy to assist you!
• Email: [email protected]
• Phone: +442032875937
• Returns Address:
Novum & Binn Online Returns
100 Borough High Street
London SE1 1LB
United Kingdom
Legal Compliance
This Returns and Refund Policy is designed to comply with applicable local, national, and international laws and regulations regarding refunds and returns.