At Novum & Binn, we aim to deliver your books quickly and efficiently. Below, you’ll find all the details about our shipping process, from order cutoff times to delivery options and what to do if your package doesn’t arrive as expected.
Order Processing and Handling Times
• Orders placed before 6:00 PM (local time) are processed the same day.
• Orders placed after this time will be processed on the next business day.
• All orders are carefully packed and dispatched within 1-2 business days after processing.
Shipping Methods and Times
We use Royal Mail and DHL Couriers for all deliveries to ensure reliable and timely shipping. Once your order is dispatched, you’ll receive a confirmation email with tracking details.
Estimated delivery times:
• United Kingdom: 1-5 business days
• Europe: 2-7 business days
• Rest of the World: 7-10 business days
Please note that delivery times are estimates and may vary depending on factors such as customs clearance and local postal services.
Worldwide Delivery
We offer free worldwide delivery to the following countries:
A – Albania, American Samoa, Andorra, Antigua and Barbuda, Argentina, Aruba, Austria, Australia
B – Bahamas, Bahrain, Barbados, Belgium, Belize, Benin, Bermuda, Bosnia & Herzegovina, Brazil, Bulgaria
C – Canada, Cayman Islands, China, Cocos (Keeling) Islands, Comoros, Cook Islands, Croatia, Cyprus, Czech Republic
D – Denmark, Dominica, Dominican Republic
E – El Salvador, Estonia
F – Faroe Islands, Fiji, Finland, Falkland Islands, France
G – Germany, Gibraltar, Greece, Greenland, Grenada, Guam, Guatemala, Guernsey
H – Hong Kong, Hungary
I – Iceland, Indonesia, Ireland, Israel, Italy
J – Jamaica, Japan, Jordan
L – Latvia, Liechtenstein, Lithuania, Luxembourg
M – Macau, Macedonia, Madagascar, Malaysia, Maldives, Malta, Martinique, Mauritius, Mexico, Monaco, Montenegro
N – Netherlands, Netherlands Antilles, New Caledonia, New Zealand, Norway
O – Oman
P – Peru, Philippines, Poland, Portugal, Puerto Rico
Q – Qatar
R – Reunion, Romania
S – Saint Helena, Saint Lucia, Saint Pierre And Miquelon, Saint Vincent And The Grenadines, Samoa, San Marino, Saudi Arabia, Serbia, Seychelles, Singapore, Slovakia, Slovenia, Solomon Islands, South Africa, South Korea, Spain, Sri Lanka, Suriname, Sweden, Switzerland
T – Taiwan, Thailand, Trinidad And Tobago, Turkey
U – Ukraine, United Arab Emirates, United Kingdom, United States, US Virgin Island
V – Vanuatu, Vatican
What to Do If Your Order Doesn’t Arrive
If your order doesn’t arrive within the expected timeframe, follow these steps:
1. Check Your Tracking Information: Use the tracking link in your confirmation email to view your order’s status.
2. Contact Neighbors: Occasionally, deliveries may be left with a neighbor.
3. Check with Your Local Post Office: If you weren’t home during delivery, your package might be awaiting collection.
4. Schedule a Redelivery: If you missed the delivery attempt, use the tracking link or contact DHL to arrange a redelivery at a convenient time.
If these steps do not resolve the issue, please contact us for assistance.
Contact Information
For help with your delivery, reach out to us:
• Email: [email protected]
• Phone: +442032875937
Returns and Refunds
If your delivery arrives but you’re unhappy with your purchase, you can return items within 30 days of receipt. For more details, visit our Returns Policy.