FAQ

We’re based in the UK. Our HQ is in 100 Borough High Street, London, SE1 1LB, which is the nerve centre of our business.

Yup. It’s what make us, us.

What you need to know: - Delivery is normally made Monday – Friday (business days - excluding Public Holidays). - Books can take different times to get to you, it really depends on the supplier for each book. Each books detail page will tell you when you should expect delivery for that book. - The estimated delivery time we show on our product pages is based on the country we believe you are in. If you are delivering to another country, the estimated delivery timeframe will be different and once your book/s have been shipped they will normally be delivered within the time listed below. - Please note for customers viewing the website from the UK you will see the dispatch time rather than the estimated delivery timeframe on the book detail page. Once your book/s have shipped, they will normally be delivered within the time listed below. - If you have pre-ordered an item, we will let you know once we have received stock from the publisher, and once it has been shipped. Once your pre-ordered item has been shipped they will normally be delivered within the time listed below.

When your order is dispatched, you will receive an email from us with your tracking number. You can use this tracking number to monitor your delivery status. Once the book has been dispatched, a Royal Mail tracking number will appear in Track Your Order. Log in, and you will be your list of orders. Click your order, and you will see the tracking number in the "Order notes" section. Copy the tracking number, and paste it into the box on https://www.royalmail.com/track-your-item

We hold some in stock, and use a worldwide network of suppliers and publishers. That way, we can be sure of catering to everyone’s tastes and needs.

No. We think nothing beats the feel of a real-life, proper, papery book in your hands.

We send books in as few packages as possible – saving on materials, fuel and landfill. On top of this, all of our paper and cardboard packaging is made from recycled materials. It’s recyclable, too – meaning we’re part of a pleasingly virtuous circle of environmental care. But don’t worry, we don’t skimp on protecting your books. We use tough materials to make sure your books arrive in beautiful condition.

We work with a variety of publishers, authors and suppliers all around the world, including independent and self-published. If you would like to discuss working with us, please email [email protected].

We can't guarantee you'll get one every time but we try to include a complimentary bookmark in each Novum & Binn parcel. The bookmarks are selected at random and subject to availability.